FREQUENTLY ASKED QUESTIONS:

  1. What is the Surcharge and how much do I have to pay?

    The Surcharge is a fee that includes travel insurance, diesel, security, and must be paid upon arrival to the pier prior to boarding the ship.

    Adults pay $14.00usd or $275.00mxn and children (2-12yrs) pay $5.00usd or $100.00mxn.

    Children under 1yrs do not pay.

    This can be paid in cash or debit/credit card (except American Express).

  2. At what time do I have to be at the pier?

    We recommend to arrive 45 minutes prior departure for the Check-In.

  3. At what time does the ship depart and arrive?

    The ship departs at 19:00hrs (7.00pm) and arrives back to the pier at 22:30hrs (10:30pm).

  4. Can I pay with Debit/Credit Card at the pier?

    Yes, we do accept payments with Debit/Credit Cards (Visa and MasterCard), we do not accept American Express.

  5. Do you accept children of all ages?

    Yes, our show is family oriented.

    But we kindly ask that children stay under parental supervision at all times.

    Aceptamos niños de todas las edades, siempre y cuando estén bajo supervisión de los padres.

  6. Can I board at any of your 2 departure points?

    At this moment we only sail out of our Captain Hook Marina (Hotel Zone Km 5) location, but we will confirm your departure point in the confirmation email.

  7. What does the Pirate Kit include?

    The pirate kit includes: 1 wooden sword, 1 eye patch and 1 Captain Hook bandana.

    You have the option to choose the color of the bandana (Black, Red or Pink)

  8. Is the parking at your departure locations?

    We do not have parking at our Marina Captain Hook (Hotel Zone km5) location, but there is a public parking 200m from our location where you can leave the vehicle.

  9. Where can I make my reservation once in Cancun?

    You can book directly on our website paying through PayPal or calling any of our phone numbers (998) 8494931 or (998) 8494452.

  10. Can I celebrate a special event on the ship?

    Yes, you can celebrate any special event on the ship.

    We have a groups department which you can contact for more information.

    grupos@capitan-hook.com

Galeon Capitan Hook S.A. de C.V. 2017 © All rights reserved.