Captain Hook | FAQ's

Frequently Asked Questions

1. What is the price of the tour?
2. What does my ticket include?
3. Are there special discounts?
4. What is the Surcharge and how much do I have to pay?
5. What time do I have to be at the dock to board?
6. Do you accept payments with credit card at the ticket office?
7. What time does the boat set sail and what time does it return?
8. From what age are children accepted?
9. Can I board at any of its 2 locations?
10. What does the pirate kit include?
11. Do you have parking?
12. Where can I make my reservation once I am in Cancun?
13. Can I celebrate my special event on the ship?
14. In case I cannot attend my tour, can I cancel my reservation?
15. If it rains of the day of the tour is the tour cancelled?
16. Is it possible to change the date of my tour?
17. Do I need to bring my ID and my family's ID?
18. What happens if I wanted to book the 2x1promotion but it does not appear on my second confirmation?
19. If I use another person's credit card to make the reservation payment, what should I bring?
20. How long in advance should I book my Pirate Dinner & Show?
21. How does the reservation work online?
22. What are the ticket office hours?
23. What are your phone numbers?
24. Can I give my reservation to someone else?
25. What are the payment methods if I book online?
26. Can I make the payment with the PayPal account or another person's card even if I do not attend the tour?
27. If I do not have a PayPal account, credit or debit card, how can I make my reservation?
28. What are your Cancellation and Reimbursement Policies?
29. To whom can I request the cancellation of my reservation?
30. What should I do if my reservation was charged twice?
31. Do offer round trip transportation?
32. How can I confirm the details of my transportation service?
33. Can I take my reservation confirmation on my cell phone?
34. If I get sea sick on the boat, is there a way to get me back to the dock?
35. Can I enter with suitcases?
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