Captain Hook | Terms & Conditions
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Promotions & Cancellation Policies

Captain Hook operates 365 days a year, it can only be canceled in case of severe weather conditions & we are not able to operate.

We kindly request that the person who made the booking bring official identification (or copy), which should be presented at check in prior to boarding the ship. If the ID is not presented then the reservation will not be valid and you will not be able to board the tour.

If the person who made the payment is not the one who will attend the tour, you must notify it by email to info@capitanhook.com with a minimum of 12 hours. We will send you a format that the person who made the booking must fill out where he assigns the rights over the tickets. In the format is requested information such as transaction number, name, date, etc., and you must re-send it on the same mail. If you do not have this form duly filled out, you will not be able to take the tour and your reservation will not be valid.

For more information about this please contact us at info@capitanhook.com

Surcharge

The surcharge payment per Adult dinner ticket is $15 USD and $8 USD per child (from 2 to 11 years old) dinner ticket or children with “kids free promotion”. Maximum 2 children per adult with “kids free promotion”, additional children must purchase a children’s dinner option. This charge is MANDATORY, and must be paid prior to boarding the tour.

In the event that a person who is part of the reservation does not attend, and wants to counsume the dinner, the surcharge payment corresponding to this ticket must be paid.

2X1 Promotion

This promotion applies only for the Grilled Chicken dinner option or New York Steak. In case of adding a child between the ages of 2 to 11 in the Promotion, they will have to pay the surcharge of the adult ticket of $15.00 USD.

  • Promotion is valid from 1st January until 30th December 2022.
  • Doesn't apply to other promotions.
  • 2x1 Promotion applies only to individuals, not private groups.

Advance purchase promotions

  • 10% discount applies for reservations booked before 24 hours in advance of the tour date. Not valid at the New Year's dinner.
  • 15% discount applies for reservations 15 days in advance of the tour date. Not valid at the New Year's dinner.
  • 20% discount applies for reservations 30 days in advance of the tour date. Not valid at the New Year's dinner.
  • Does not apply to other promotions.

Free Children Promotion

The surcharge payment per children dinner ticket or children with “kids free promotion” is $8 USD per child (from 2 to 11 years old) . The children can eat from the Buffet (Salad bar, Steamed Vegetables, Mashed potatoes, Pasta, Nuggets, Hot Dogs, French Fries & Dessert)

Maximum 2 children per adult with “kids free promotion”, additional children must purchase a children’s dinner option.

This charge is MANDATORY, and must be paid prior to boarding the tour.

  • Maximum 3 children per adult in this promotion.
  • Infants (0-1yrs) are free and eat from the Buffet.
  • Children as from 2yrs pay the Round Trip Transportation.
  • Maximum 12 children per reservation.

Special Promotion

The promotion is valid for all people buying on our website by Captain Hook or our Officetickets. Only for tours on March 2022.

Apply for reservations buying from February 25, 2022, until March 31, 2022, and take the tour in this month.

The promotion is valid with 2x1 in New York Steak, Grilled Chicken, and Vegetarian, dinners for adults and children.

The percent discount is not valid with the advance discount promotion, and not valid with the surcharge payment.

New Year's Eve Dinner

  • Only valid on December 31st. On this day we serve a special dinner menu. Promotions are not valid for New Year’s Eve & reservations must be guaranteed.
  • We do not accept cancellations, refunds nor changes for the New Year’s bookings.
  • The time of tour on this day is modified, departure is at 8:00pm to 1:00am.

Cancelations or booking modifications

Reservations canceled 48 hours in advance or longer, will not have an additional charge.

Reservations canceled 24 hours in advance will have a charge of 30%.

Reservations canceled 12 hours in advance will have a charge of 50%

If you do not cancel with a maximum of 12 hours in advance and not arrive at your tour your reservation will not be refunded.

Reservations booked on the same day, do not apply for reimbursement.

If your reservation is with Transportation and you need to change the date of the tour it is necessary to notify 48hrs before the tour date. If the change or cancelation is not notified within 12Hrs, the transportation fee will be charged.

If you wish to change the date of your tour, you must inform us at info@capitanhook.com 24 hours before the date of your tour.

Cancellations and refunds do not apply for changes of dates or rescheduled tours.

In case of changing the date of your tour, you can reschedule it for a maximum of 3 months later and it does not apply to our New Year's tour.

For cancellations and refunds you must send an email to info@capitanhook.com with the following information. (Even if you contact us by telephone or social networks, it is necessary to request cancellation via e-mail, otherwise it will not be processed):

  • Full Name
  • Email
  • Booking Number
  • Tour date

Flexible cancelation Policy

The flexible cancelation policy applies to the modification of anticipated bookings in the case of any major situations such as: natural catastrophe, epidemic events, closing of borders or any other major circumstances that may affect the buyer.

In which case the reservation can remain open, and the customer can request a voucher with validation of up to one year.*

*This may apply restrictions, for further information please contact our reservation department info@capitanhook.com or customerservice@capitanhook.com

In case of bad weather

In case of bad weather The Harbourmaster determines whether the ships may sail or if they have to stay docked at the pier. Captain Hook has to wait to be advised if the port is closed or not, this decision can be made at the last moment and can be changed according to the weather.

If the harbour is closed due to weather conditions, the tour takes place at the dock for your safety. If this happens you will have the option to change the date of your tour, this must be notified 12hrs prior to the tour or it can also be advised prior to boarding the ship. In these circumstances we do not issue refunds as the tour is not cancelled and Captain Hook acts under the instructions of The Harbourmaster.

Important

For people who may have a reaction to strobe lights, it is advisable not to board the boat or to notify us before boarding so that we can accommodate you in areas where you will not be affected.

If you or a family member is under the influence of any alcoholic or illegal substance, Captain Hook reserves the right to prevent admission to the ship.

*Our prices are subject to change without notice

We do not have lockers which you can leave your suitcases, bags, stroller or another personal object.

Is necessary to use wear and proper. Is not permitted swimsuits, Transparent clothing, and wet clothes or similar clothes.

Smoking or the intake of illegal substances is not permitted onboard.

If you or a member of your family is under the influence of any alcoholic or illegal substance, or with an attitude that may affect the rest of the passengers can't abording.

Captain Hook reserves the right of admission to the ship to people who do not comply with our rules.

Galeon Capitan Hook S.A. de C.V. 2022 © All rights reserved.

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