Captain Hook operates 365 days a year, it can only be canceled in case of severe weather conditions & we are not able to operate.
We kindly request that the person who made the booking bring official identification (or copy), which should be presented at check in prior to boarding the ship. If the ID is not presented then the reservation will not be valid and you will not be able to board the tour.
If the reservation is a gift or the person who made the payment will not be going on the tour it is necessary that you contact us by email immediately. If not done so and the identification presented at check in does not coincide with the card holder information then the reservation will not be valid.
For more information about this please contact us at email@example.com
The Surcharge is an additional maritime charge that must be paid prior to boarding the ship, this supplement is a traveler's insurance that covers security, diesel, dock service, etc. The cost is $14USD per adult and $5USD for the 1st and 2nd child (2 to 12 years), as from the 3rd child the cost is $10 USD per child. This must be paid at check in. The Surcharge is not included in the price of the dinner.
This promotion applies only for the Grilled Chicken dinner option or New York Steak. In case of adding a child between the ages of 2 to 12 in the Promotion, they will have to pay the Surcharge of $14.00 usd.
Children from the ages of 2 to 12 pay $5.00USD for the 1st and 2nd child, as from the 3rd child the cost is $10 USD per child. for the Surcharge and can eat from the Buffet (Salad bar, Steamed Vegetables, Mashed potatoes, Pasta, Nuggets, Hot Dogs, French Fries)
Only valid on December 31st. On this day we serve a special dinner menu. Promotions are not valid for New Year’s Eve & reservations must be guaranteed.
We do not accept cancellations, refunds nor changes for the New Year’s bookings.
The time of tour on this day is modified, departure is at 8:00pm to 1:00am.
Reservations canceled 48 hours in advance or longer, will not have an additional charge.
Reservations canceled 24 hours in advance will have a charge of 30%.
Reservations canceled 12 hours in advance will have a charge of 50%
If you do not cancel with a minimum of 12 hours in advance and not arrive at your tour your reservation will not be refunded.
If your reservation is with Transportation and you need to change the date of the tour it is necessary to notify 48hrs before the tour date. If the change or cancelation is not notified within 12Hrs, the transportation fee will be charged.
For cancellations and refunds you must send an email to firstname.lastname@example.org with the following information. (Even if you contact us by telephone or social networks, it is necessary to request cancellation via e-mail, otherwise it will not be processed):
In case of rain and bad weather the tour continues, it is possible that the Captain decides to stay at the dock for the safety of the clients. If this happens you may change the date of your tour and it will be necessary to notify in order to make the change.
Cancellations and refunds do not apply for changes of dates or scheduled tours
Captain Hook reserves the right of admission to the ship.
*Price subject to change without prior notice
Galeon Capitan Hook S.A. de C.V. 2018 © All rights reserved.