Captain Hook operates 365 days a year, it can only be canceled in case of severe weather conditions & we are not able to operate.
We kindly request that the person who made the booking bring official identification (or copy), which should be presented at check in prior to boarding the ship. If the ID is not presented then the reservation will not be valid and you will not be able to board the tour.
If the reservation is a gift or the person who made the payment will not be going on the tour it is necessary that you contact us by email immediately. If not done so and the identification presented at check in does not coincide with the card holder information then the reservation will not be valid.
For more information about this please contact us at firstname.lastname@example.org
The surcharge payment per Adult dinner ticket is $15 USD and $8 USD per child (from 2 to 11 years) dinner ticket or children with “kids free promotion”. Maximum 2 children per adult with “kids free promotion”, additional children must purchase a children’s dinner option. This charge is MANDATORY, and must be paid prior to boarding the tour.
In the event that a person who is part of the reservation does not attend, and wants to counsume the dinner, the surcharge payment corresponding to this ticket must be paid.
This promotion applies only for the Grilled Chicken dinner option or New York Steak. In case of adding a child between the ages of 2 to 11 in the Promotion, they will have to pay the surcharge of the adult ticket of $15.00 USD.
The surcharge payment per children dinner ticket or children with “kids free promotion” is $8 USD per child (from 2 to 11 years) . The children can eat from the Buffet (Salad bar, Steamed Vegetables, Mashed potatoes, Pasta, Nuggets, Hot Dogs, French Fries & Dessert)
Maximum 2 children per adult with “kids free promotion”, additional children must purchase a children’s dinner option.
This charge is MANDATORY, and must be paid prior to boarding the tour.
El descuento de 20% aplica solo sobre reservas de tour a realizarse durante todo el mes de noviembre de 2020. La fecha límite para realizar una reservación con el descuento aplicado es el 30 de noviembre de 2020.
Para hacer válido el descuento, los pasajeros deberán presentar identificación oficial en nuestras taquillas acreditando residencia en Quintana Roo y Yucatán. En caso de no poder acreditar residencia en los estados participantes, deberá cubrir el costo de las cenas al precio disponible al momento del registro, para poder hacer entrega de sus tickets.
Reservations canceled 48 hours in advance or longer, will not have an additional charge.
Reservations canceled 24 hours in advance will have a charge of 30%.
Reservations canceled 12 hours in advance will have a charge of 50%
If you do not cancel with a maximum of 12 hours in advance and not arrive at your tour your reservation will not be refunded.
Reservations booked on the same day, do not apply for reimbursement.
If your reservation is with Transportation and you need to change the date of the tour it is necessary to notify 48hrs before the tour date. If the change or cancelation is not notified within 12Hrs, the transportation fee will be charged.
For cancellations and refunds you must send an email to email@example.com with the following information. (Even if you contact us by telephone or social networks, it is necessary to request cancellation via e-mail, otherwise it will not be processed):
The flexible cancelation policy applies to the modification of anticipated bookings in the case of any major situations such as: natural catastrophe, epidemic events, closing of borders or any other major circumstances that may affect the buyer.
In which case the reservation can remain open, and the customer can request a voucher with validation of up to one year.*
In case of bad weather The Harbourmaster determines whether the ships may sail or if they have to stay docked at the pier. Captain Hook has to wait to be advised if the port is closed or not, this decision can be made at the last moment and can be changed according to the weather.
If the harbour is closed due to weather conditions, the tour takes place at the dock for your safety. If this happens you will have the option to change the date of your tour, this must be notified 12hrs prior to the tour or it can also be advised prior to boarding the ship. In these circumstances we do not issue refunds as the tour is not cancelled and Captain Hook acts under the instructions of The Harbourmaster.
For people who may have a reaction to strobe lights, it is advisable not to board the boat or to notify us before boarding so that we can accommodate you in areas where you will not be affected.
If you or a family member is under the influence of any alcoholic or illegal substance, Captain Hook reserves the right to prevent admission to the ship.
**Our prices are subject to change without notice
Galeon Capitan Hook S.A. de C.V. 2021 © All rights reserved.