Captain Hook | Official Statement, COVID-19

Official Statement

Throughout our 25 years of adventures in the Mexican Caribbean, our commitment has always been the well-being and health of our visitors and staff. With this in mind and the recent evolution of COVID-19, we have made the decision to temporarily suspend the operation of our pirate experience beginning Thursday, March 26th, 2020 until further notice.

With these actions, we join the preventive measures recommended by the World Health Organization. We know this is the best way to effectively fight the pandemic together.

The sound of our cannons have stopped but only to come back stronger. This is just another battle that we will overcome together.

We will be waiting for you when the time is right with all your favorite pirates, ready to fight for their treasure.

See you soon pirates!

FAq's

1. Can I change my date of tour?

For all our clients who have been affected by the COVID-19 contingency and who had made their reservation for the tour as of March 26, we have at their disposal the flexible cancellation policy with which they can request a voucher open up to 1 year*.

To make use of it or to confirm a change of date, please contact us with your reservation information at info@capitanhook.com.

*Restrictions apply

2. Can I cancel my reservation?

Our recommendation is to use the open voucher to be able to have your place insured with us, but if the cancellation and refund of the reservation is required. Please contact us with your reservation information at info@capitanhook.com so that we can respond to you with the necessary requirements to proceed with your cancellation.

3. When will you be back?

Our purpose is to sail again for the Easter season, but our decision to return will be in accordance with the evolution of the COVID-19 and the indications that the authorities provide. You can follow our official channels to learn more about our return.

4. What do I do if you are not back on April 4th?

Please contact us at info@capitanhook.com so that we can help you manage your cancellation or change of date as required.

5. How can I contact you for more questions or information?

Customer service hours: Monday to Sunday de 9:00AM to 5:00PM. (Cancún Time)

Phone number +52 (998) 849 4931,33.

Questions and modifications: info@capitanhook.com

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